Information for Vacating Tenants

Information for Vacating Tenants


- Giving Notice 

Notice to vacate your property MUST be done in writing using the RTA form 13 (or equivalent), always giving at least 14 days notice. If you wish to leave before the end of a fixed term tenancy, then you will need to discuss this with your property manager to find out how this can be done and what it would typically cost to do so.

It is essential that you pay rent in advance right up to the vacate date and not expect any rent arrears to be deducted from the bond. This is a breach of your tenancy agreement and would be treated as such.

- Services & Utilities

When vacating, you will need to:

  • notify your utility providers to cancel your accounts. Please do NOT ask them to disconnect the power until at least 3 business days after your tenancy expires so we can conduct the exit inspection.
  • make arrangements with your local Australia Post Shop/Office to redirect mail to a new address remembering that they normally take THREE working days to activate such a request.

- Recommended Contractors

Bond Cleaning

BBright Cleaning
Oh My Cleaning
07 3422 0085
0425 009 600
Carpet & Pest Control Safe Clean 07 3823 2333
Handyman DMC Consultancy - Damien
Combined Cleaning and Maintenance - Wayne
0414 694 639
0411 405 689
Garden and Yard Maintenance H&R Property Maintenance 0403 845 698

- Preparing the Property for Vacating

Please refer to the tenancy agreement, agreement annexure, condition report and inventory that you signed at the beginning of your tenancy so as to ensure you understand all your obligations at the end of the tenancy.

We remind you that when your tenancy commenced, you agreed to leave the property in the condintion that you received it in. Should this not be done, then we will ask you to come back and fix the problem(s) within 24 hours. If this then fails, we will ask professional contractors to deal with it.  Please note the property owner reserves the right to disallow tenants from re-visiting the property to rectify any outstanding items.  This is a courtesy, not an obligation to do so.

In order to minimise any problems, we have compiled a checklist to assist you. Please note this list does not cover all your cleaning obligations but simply highlights the more common items that in our experience need to be attended to.


Vacating the Property

Remember this is your opportunity to ensure that all outstanding issues have been finalised so that your bond can be refunded to you as quickly as possible!

You will need to return the following to our office at 201 Leichhardt Street, Spring Hill:

  • all keys to the property,
  • remotes for the garage doors,
  • forwarding address and bank account details,
  • receipt for the steam cleaning of carpets and furniture (if applicable) and flea control ( if applicable).

This needs to be done by 11:59pm the vacate date. Keys can be placed in the drop box located at the front of our office any time. If the keys are not handed in as required, then rent will be payable until you do or alternatively, when we have the locks re-keyed. Should re-keying be required, then we will seek to recover this cost from the bond.

Upon receipt of the keys we will then undertake a final inspection within 3 business days and report back to you with any outstanding issues (if any) that are in need of attention. Usually you will be given 24 hours to fix any problems that are identified. If this is not possible, then we will have it dealt with professionally and will seek to recover such costs from the bond.

Refunding your Bond

Once the condition of the property is satisfactory, we will lodge a bond refund request with the RTA less any deductions, if applicable. You will be contacted by the RTA via email to arrnage for the funds to be returned to the bank account you provide them.


If you have any questions regarding your vacate please feel free to contact our team on 07 3839 5000 or email

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